Process automation for NGOs
Standard processes that are carried out again and again can be used in GRÜN VEWA7 can be carried out automatically via process automation. Donation organizations can use Process Automation for example Donation bookings automated post-processing.
Via the process automation in GRÜN VEWA can Automated processing of donation bookings.
There are no limits to the workflow. First of all, for example, the amount of the donation can be checked. Depending on the amount of the donation, a message will be sent to the donation department or to the large donation supervisor in VEWA. Different thank you letters can also be created and sent depending on the amount of the donation.
In our example, with a donation amount of up to 100 euros, a check is made after 4 weeks whether further donations have been received from the same donor. If not, the donor's data will be passed on to a marketing workflow and written to again by email.
At the same time, after the donation has been received, the post-processing specifications could be checked as to whether this donation should be acknowledged with an individual donation confirmation. In our example, a direct debit donation is then waited for 14 days instead of 7 days before the donation receipt is printed out, archived and transferred to the communication switch workflow, taking the lower and upper limits into account.
Customer platform for customers and interested parties
Customer platform we offer all customers and interested parties free access to exclusive Video Tutorials and Product innovations on. In short videos with audio, we show you the functions of our software solutions. The documentation, Best Cast examples and software versions can also be accessed here. The customer platform also serves as a ticket system for VEWA customers.
